Die erste Sexpuppe in Berlin

Allgemeine Geschäftsbedingungen

Terms and Conditions

Last updated: November 3, 2024

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Account means a unique account created for You to access our Service or parts of our Service.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to FFFyeah GmbH, Husemannstraße 21, 10435 Berlin.

Country refers to: Berlin, Germany

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Website refers to Cybrothel, accessible from https://cybrothel.com/de

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Goods

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Goods availability
  • Errors in the description or prices for Goods
  • Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.

Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Fair Use Policy for the Use of Our Sex Dolls:

  1. Careful Handling: We place great importance on the careful handling of our dolls, which are prepared with love. We expect our customers to follow the guidelines below:
  2. Avoidance of Damage: Please handle the dolls with care, avoiding sharp objects, throwing them on the ground, or pulling out wires. Do not bend the joints into unnatural positions, as they are designed to mimic the human body, and not every joint allows for a 360° movement.
  3. Claims for Damages: In the event of accidents or damages during the session, we reserve the right to make claims in special cases. The amount of these claims varies depending on the severity of the damage and ranges from 95 to 2500 euros.
  4. Exclusion in Disagreement: In cases of disagreement regarding compensation or other matters, we reserve the right to exclude customers from future sessions. We emphasize that member exclusions are not our preferred measure.
  5. Compensation and Legal Steps: In the case of significant damage, we reserve the right to demand compensation and initiate legal proceedings. Such cases have been extremely rare so far.

Penalty Structure at Cybrothel

  1. Damages and Contamination
    • Policy: Penalties apply for damages to Cybrothel property, including furniture and dolls.
    • Conditions:
      • Leaving dolls in unsanitary conditions, such as contamination with bodily fluids (e.g., semen in hair or on clothing) or excessive dirt on furniture or linens, will incur a charge of €25–€100.
      • After each session, guests will be informed by email if a charge is necessary. If the payment is not completed, Cybrothel reserves the right to take legal action or issue a ban.
      • Request to Guests: Please ensure that dolls are returned as clean as possible.
  2. Room or Session Violations and Events
    • Policy: For rule violations involving session spaces, such as smoking indoors, unauthorized extra guests, or hosting events.
    • Conditions:
      • Unauthorized guests will incur a penalty of €100 per guest.
      • Unauthorized events, such as large gatherings, orgies, or parties without prior approval, are subject to a €1,000 penalty.
      • Advance Planning: Please coordinate any special plans with us in advance, as we are open to discussions or special approvals. Contact us at hi@cybrothel.com.
      • Failure to comply with penalty payments may lead to legal action or a ban from Cybrothel.

Cybrothel is committed to upholding these guidelines diplomatically and respectfully, ensuring quality and consistency in our services.

Youth Protection Policy

Age Verification

To ensure compliance with youth protection laws, we conduct mandatory age verification checks for all individuals entering our premises. Upon arrival, our staff will perform a visual inspection to ascertain the age of each visitor. If there is any doubt about an individual’s age or if the individual does not clearly appear to be of legal age, our staff will request to see a valid identification document.

In cases where the age cannot be conclusively verified through a visual inspection, a more thorough examination of the identification will be conducted. This measure is in place to ensure that no minors are granted access to our facilities.

By implementing these strict age verification procedures, we guarantee adherence to youth protection regulations and ensure that entry is denied to anyone under the legal age requirement.

We look forward to experiencing pleasant sessions with you and creating unforgettable, horizon-expanding experiences.

CANCELLATION AND REFUNDS

As we like to respect our dolls’ time, we have the following cancellation policy:

  • ancellation more than 48 hours before your visit: full refund.
  • If you cancel within 48 hours, there is no refund.

Reservation and Cancellation Policy for multiple nights

When booking a reservation for multiple nights or for weekend stays or Early booking at the Cybrothel, please be aware of our strict cancellation policies. Due to our special offers, there is no refund for cancellations. Ensure that you are fully committed to your booking before making a reservation.

Refund Policy

General Refund Guidelines

In the event of issues with the provided products or services during a booked session, the following refund policy applies:

  1. Unavailable or Undelivered Products: Any products or services that were booked and paid for but not provided or available during the session will be fully refunded.
  2. Non-Functional Products:
    • If a booked product (e.g., VRX session, VR headset, Robo-Doll, heating blanket, heated doll) is not functional, the customer must report the issue immediately.
    • The issue and refund request must be promptly communicated to us via email.
    • Important Notice: To receive a full refund for the affected service, the customer must not use the non-functional product. For example:
      • In a VRX session, the customer must not engage in sexual activity with the doll.
      • For other non-functioning booked devices, the product must not be further used.
  3. Partial Usage Despite Functional Issues:
    • If the customer continues to use the affected product despite technical issues (e.g., engaging in sexual activity with the doll, genital contact, or general physical interaction), a Basic Session Price will be automatically charged.
    • The Basic Session Price is based on the booked fee of the used doll and the booked duration, regardless of whether it lasts 5 minutes, 10 minutes, or half an hour.
    • The difference between the Basic Session Price and the booked product (e.g., VRX session) will be refunded.
    • This policy is necessary to cover the costs of cleaning and labor.
  4. Product Failure During Use:
    • If a booked product fails during use, for example, if the customer is already engaging in sexual or intimate activity with the sex doll, the Basic Session Price will also be charged.
    • In this case, the difference between the booked and paid product and the Basic Session Price will be refunded.

Refund Process

  • Reporting and Documentation: The customer must report the issue and request a refund immediately via email.
  • Verification: Our team will verify the report and ensure all refund conditions are met.
  • Refund: The refund will be processed within 14 days after verification and will be issued via the same payment method used for the booking. No additional fees will be charged for the refund.

This refund policy ensures that our customers only pay for the services and products that were properly provided. If you have any further questions or concerns, please feel free to contact our customer support.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 EUR if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

Jugendschutz

Jugendschutzbeauftragte*r
für www.cybrothel.com
gem. §7 Abs. 1 JMStV
Johanna Weber (Verena Johannsen)
c/o BesD e.V.
Odenwaldstraße 72
D – 51105 Köln
johanna@besd-ev.de
www.berufsverband-sexarbeit.de
Jugendschutz & Impressum für Sexarbeitende

Imprint

FFFyeah gmbh

Husemannstr.21

10435 Berlin

mail: hi@cybrothel.com

Tel: +49 30 30343306

Mobile: +491754082680

Geschäftsführer: Philipp Knecht

Umsatzsteuer-Identifikationsnummer gemäß § 27 a Umsatzsteuergesetz: DE263259320